Call Center Technology

Call Center Technology

The course is defined based on project management principles, themes and processes using the reference manual of the Office of Government Commerce (OGC), UK guide to the Managing Successful Projects with PRINCE2™ framework.

Target Audience:

This course is intended for the proactive participators who build the career as project manager aim to appear at the PRINCE2 Exam and implement the thinking function of project management attributes in the daily life.

Learning Outcome:

¨ Define projects, project management, and project managers

¨ Define Project, Program and Portfolio Management

¨ Definition of Output, Outcome and Benefit

¨ What does a Project Manager do

¨ Understand and use the work package and Product Breakdown Structure

¨ Project Organization, Roles & Responsibilities

¨ The controls attributes of the project

¨ Product Lifecycle and Project Lifecycle

¨ Describe the triple constraint

¨ The PRINCE2 Definition and Structure

¨ Benefits of PRINCE2

¨ The 7 principles of PRINCE2

¨ The 7 themes of PRINCE2

¨ The 7 Processes of PRINCE2

¨ Tailoring PRINCE2 to the project environment

¨ How to develop a Business Case, Risk Management Strategy, Project Initiation Document, Project Plan, Exception Plan, Communication Management Strategy, Quality Management Strategy Configuration Management Strategy, Product-based planning, Product Description and many more templates.

¨ Preparation of PRINCE2 Foundation Exam

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